Before you visit
Frequently Asked Questions
Everything you need to know about New Brunswick’s first fully indoor thermal spa — so you can arrive relaxed and focus on unwinding.
- From
- $39
- Ages
- 16+
- Arrive
- 15 min early
- Bring
- Swimsuit & sandals
Booking & Pricing
Rates, time limits, payment and cancellations.
Will I get charged if I go over my time limit?
For our 1- and 2-hour bookings, the time is strictly monitored to reflect their more affordable pricing. We do offer a 5-minute grace period, but after that, an additional $20 charge applies for every extra 30 minutes. If you’d prefer more flexibility without worrying about a time limit, we recommend choosing our unlimited option!
How do I book?
You can book your visit online through our social media channels or website, or by calling us directly at 506-859-4433.
How much does it cost?
We offer three options to suit your schedule:
- $69: Unlimited time—stay and enjoy the space for as long as you’d like.
- $49: 2-hour option.
- $39: Express 1-hour option.
When/How do I pay?
While a credit card is required to secure your booking, you don’t have to use it to pay. Payment is made at the end of your visit, and you can choose your preferred payment method, including gift cards.
How long can I stay?
Your length of stay depends on the option you book:
- 1-hour express
- 2-hour visit
- Unlimited time
What is the cancellation policy?
We require 48 hours' notice to cancel or reschedule any appointment - single services, treatments paired with thermal, packages, or standalone thermal visits.
Within 48 hours: 50% of the total booking will be charged to the card on file.
Within 24 hours or no-show: 100% of the total booking will be charged to the card on file.
Guests who arrive late for a treatment will receive only the remaining time in their appointment and will be charged the full amount.
Outstanding balances from a no-show or same-day cancellation must be settled before a new appointment can be booked.
Your Visit
Arriving, checking in, parking and age requirements.
Where do I park?
We have ample parking located behind the building, conveniently near the entrance to our space.
Is there an age limit?
Yes, guests must be 16 years or older to use the thermal circuit.
How do I check in?
When you arrive, you can check in using the self-service iPads or visit the front desk, where one of our staff members will be happy to assist you and provide a tour if needed.
When should i arrive?
Please arrive no less than 15 minutes before your scheduled appointment. This will give you enough time to change, get settled, and complete any necessary paperwork if you haven’t done so online.
What to Bring & Wear
Pack light — we provide the rest.
What do I bring?
If you’re using the thermal circuit, please bring a bathing suit (required) and sandals. If you’d like, you can also bring a book. We provide towels, robes, and lockers, and our showers are stocked with toiletries (shampoo, conditioner, and body wash).
What do I wear?
Bathing suits are mandatory in the thermal circuit. Beyond that, wear whatever makes you feel most comfortable.
The Thermal Circuit
How the hot, cold and relax cycle works.
How long does the cycle take?
One thermal cycle, consisting of the hot, cold, and relax stages, takes about 20 to 30 minutes. You can repeat the cycle as many times as you like during your visit!
How do you keep the cold plunge sanitary?
It is a commercially made cold plunge unit that has a complete UV filtration system that sanitized the water. There are also balance checks on the water performed throughout the day and the sanitizers are adjusted as needed.
Changing rooms?
Our changing rooms are gender-neutral and designed with privacy in mind. They include individual lockable changing areas with mirrors, as well as showers that lock for your comfort and convenience.
Is the thermal circuit private?
No, the thermal circuit is open to the public. At this time, we do not offer private cycles.
Spa Etiquette
Phones, conversation, food and drink.
Can I bring outside food/drinks in?
Outside food and drinks, other than a water bottle, are not permitted due to our food and drink license. However, we’ve got you covered with a full selection of snacks and beverages, both alcoholic and non-alcoholic, to enjoy during your visit!
What is the talking policy?
Our policy encourages socialization while maintaining respect for those around you. At Evolve, we value connection and conversation—you’ll never be shushed! While we may explore introducing designated quiet hours in the future, socializing is always welcome at this time.
What is the Phone Policy
Phones are allowed, provided they are on silent. Please refrain from taking phone calls in the thermal space, and ensure you respect others’ privacy by not taking photos of other guests without their consent. If you prefer an unplugged experience, lockers with custom locks are available to safely store your phone.
Spa Services
Treatments, products and included thermal access.
What products are used in the services?
We use products from trusted brands like Comfort Zone and Eminence. The product lines used during facials are customized based on each client’s unique skin needs, ensuring the best results for your individual concerns.
Is thermal included?
Yes! 1 hour of thermal access is included with all spa services Tuesday – Thursday (excluding nails, waxing and lash/brow services). You can upgrade to unlimited thermal for $45 or to 2 hours for $20.
Still have questions?
Our team is happy to help. Give us a call at 506-859-4433 or book your visit online.